Terms and Conditions of Service for Detail Connect
Effective Date: 08/23/2024
Welcome to Detail Connect (“we,” “our,” or “us”). By accessing or using the Detail Connect mobile application (the “App”) and any related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions of Service (the “Terms”). If you do not agree to these Terms, please do not use the Services.
1. Acceptance of Terms
By downloading, installing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all users of the Services, including auto detailers, vehicle owners, and any other users.
2. Description of Services
Detail Connect is a platform that connects users seeking auto detailing services (“Users”) with local mobile auto detailers (“Detailers”). The Services facilitate the booking, scheduling, and payment of auto detailing services through the App. Detail Connect does not directly provide vehicle detailing services. The Detailers listed on the Platform are independent service providers, not employees or agents of Detail Connect. Users acknowledge that Detailers are independent contractors, and Detail Connect is not responsible for any injuries, damages, or claims arising from the services provided by Detailers.
3. User Accounts
3.1 Account Registration
To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or for any other reason at our discretion.
4. Use of the Services
4.1 License to Use the App
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the App for personal use only.
4.2 Prohibited Conduct
You agree not to:
Use the Services for any illegal or unauthorized purpose.
Interfere with or disrupt the Services or servers connected to the Services.
Engage in any fraudulent or deceptive practices.
Misrepresent your identity or affiliation with any person or entity.
Collect or harvest personal information of other users without their consent.
4.3 Off-Platform Transactions
To maintain the integrity and safety of our marketplace, all transactions between users and detailers must be conducted through the Detail Connect app. Any attempt by a detailer to solicit, encourage, or engage in business with a user outside the app will be considered a violation of our terms. Detailers found attempting to conduct off-platform transactions may have their accounts permanently suspended or terminated at our sole discretion.
4.4 User Content
You may submit content, such as reviews, photos, and feedback, through the App (“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to use, modify, reproduce, and distribute your User Content in connection with the Services.
4.5 User Responsibilities for Property
Users are responsible for ensuring that their vehicle is accessible and in good condition for detailing services. Users must provide adequate access to the vehicle, including any necessary keys, and must ensure that the vehicle is free of any items that may obstruct the detailing process.
4.6 Third-Party Services
As a convenience to you, Detail Connect may provide links to external websites. These websites are not affiliated with Detail Connect. Detail Connect is not responsible for the content or operation of any third-party websites that are independently maintained and operated. Accessing these external websites is at your own risk. Detail Connect has no control over the content or reliability of information found on third-party websites and cannot guarantee its accuracy.
4.7 Automated Use Prohibition
You may not use any automated system, software, or tool to access the Services for any purpose without our express permission.
5. Booking and Payment5.1 Booking Services
Users may book auto detailing services through the App by selecting a Detailer, choosing a service, and scheduling an appointment. The availability of services is subject to the Detailer’s schedule and discretion.
5.2 Pricing and Payment
The price of services is determined by the Detailer and will be displayed in the App at the time of booking. Users agree to pay the full amount for the services as specified. Payments are processed through third-party payment processors, and you agree to their terms and conditions.
5.3 Cancellation and No-Show Policy
At Detail Connect, we understand that schedules can change. However, to respect the time and commitment of our mobile detailers, the following cancellation and no-show policies apply to all bookings:
Free Cancellation Window: Clients may cancel a booking without any charge if the cancellation is made at least 48 hours prior to the scheduled appointment. Cancellations made before this window will result in a full refund of any charges paid.
Late Cancellation Fee: If a cancellation is made within 48 hours of the scheduled appointment, the client will be charged a late cancellation fee of 50% of the total service cost. This fee compensates detailers for lost time and revenue due to last-minute changes.
No-Show Fee: If the client fails to be present or available at the agreed location and time without prior cancellation (a "no-show"), a no-show fee of 50-100% of the total service cost will be charged. This fee is to cover the detailer’s time, travel, and preparation.
Detailer-Initiated Cancellations: In the event that a detailer cancels an appointment, the client will receive a full refund or may choose to reschedule the appointment at no additional cost.
5.4 Refunds and Dispute Resolution
Refunds are only granted in accordance with our cancellation policy. If there is a dispute about the quality of services provided, Detail Connect may, at its discretion, facilitate communication between the parties but is not responsible for resolving the dispute. Refunds are issued at our sole discretion.
6. Responsibilities of Detailers6.1 Service Quality
Detailers are independent contractors and are responsible for the quality and performance of the services they provide. We do not guarantee the quality of services provided by any Detailer.
6.2 Compliance with Laws
Detailers agree to comply with all applicable laws and regulations, including licensing, insurance, and any other requirements necessary to perform auto detailing services.
6.3 Disputes with Users
Any disputes between Users and Detailers must be resolved directly between the parties. We are not responsible for resolving such disputes but may assist in facilitating communication between the parties.
7. Intellectual Property Rights
All content, features, and functionality on the App, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to Detail Connect and are protected by intellectual property laws. You agree not to copy, modify, or use any of the content without express permission.
8. Disclaimer of Warranties
The Services are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error-free, or secure. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless Detail Connect, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of another.11. Governing Law and Dispute Resolution11.1 Governing LawThese Terms shall be governed by and construed in accordance with the laws of the state in which Detail Connect is based, without regard to its conflict of law principles.
11.2 Dispute Resolution
Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state and county where Detail Connect is based unless otherwise agreed by the parties.
12. Modifications to the Terms
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by updating the effective date at the top of these Terms and, where appropriate, provide additional notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
13. Termination
We may terminate or suspend your access to the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
14. Privacy
Your use of the Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. By using the Services, you consent to the data practices described in the Privacy Policy. Please review it carefully.
15. Data Security
While we take reasonable measures to protect the security of your data, we cannot guarantee complete security. You are responsible for securing your account credentials and for all activity that occurs under your account.
16. Force Majeure
Detail Connect shall not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, strikes, or other labor disputes, power failures, and government actions.
17. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
18. Limitations on Use of Services
You may not reproduce, duplicate, copy, sell, or exploit any portion of the App or Services without our express written consent.
19. User Representations and Warranties
By using the Services, you represent and warrant that all information you provide is true and accurate. You further agree that you will comply with all applicable laws and will not use the Services for any unlawful purpose.
20. Age Restrictions
You must be at least 18 years old to use the Services. By creating an account and using the Services, you represent and warrant that you meet this age requirement.
22. Additional terms
Detailers' Liability
Detail Connect does not assume responsibility for the quality, safety, legality, or any other aspect of the services provided by independent Detailers. You agree that any claims or disputes regarding the services provided by Detailers will be directed solely to the Detailer and not to Detail Connect.
Information Accuracy
Detail Connect is not responsible for the accuracy, reliability, or completeness of the information provided by users or Detailers. Users and Detailers are solely responsible for the accuracy of the information they provide during the booking process and during service provision.
User Misuse
Detail Connect is not responsible for any damages or liabilities arising from unauthorized use or misuse of the App by any user. Users agree to use the Services in compliance with all applicable laws and regulations.
Compliance with Local Laws
Users and Detailers are responsible for ensuring compliance with all local, state, and federal laws governing auto detailing services and mobile service operations. Detail Connect is not responsible for any violations of local laws by users or Detailers.
Medical and Allergic Reactions
Detail Connect is not responsible for any allergic reactions, medical issues, or damages resulting from the use of chemicals or materials during the detailing process. Users should inform Detailers of any sensitivities or allergies prior to service
Removing valuables
Users are responsible for removing all personal belongings from their vehicles before detailing services begin. Detail Connect and its Detailers are not liable for any lost, damaged, or stolen items left in the vehicle during the service.
Modifications
Detail Connect reserves the right to modify or discontinue, temporarily or permanently, any service or feature offered through the App
Removing valuable
Detail Connect may conduct background checks on Detailers, but makes no guarantees regarding the accuracy or completeness of these checks. Users are encouraged to exercise their own discretion when booking services.
Disclaimer of Endorsements
The inclusion of any Detailer in the App does not constitute an endorsement by Detail Connect of their services. Users are encouraged to conduct their own research and read reviews before booking services.
Rain Checks
Regarding weather conditions, Detail Connect cannot control natural elements and, as a result, does not offer rain checks. Users are encouraged to check the weather forecast before making a booking.
Contact Us
If you have any questions about these Terms, please contact us at: Detail Connect LLC
Email: contact@detailconnect.app
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