Effective Date: [08/23/2024]
Welcome to Detail Connect ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our mobile application, Detail Connect (the "App"), and any associated services (the "Services"). Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it.
1. Information We Collect: We collect various types of information in connection with the Services, including:
1.1 Personal Information:
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Location Data: We collect your precise or approximate location to connect you with nearby auto detailers. We collect and use your geolocation data to help you find mobile detailers near your location and to offer location-based features in the app. You can control this feature in your device settings, and you can disable geolocation tracking at any time.
Payment Information: If you make a payment through the App, we collect your payment information, including credit/debit card details and billing address.
Profile Information: You may provide additional information such as your vehicle details, preferences, and any photos you upload.
User-Generated Content and Content Moderation: At Detail Connect, we are committed to providing a respectful and safe environment for all users. To achieve this, we use a combination of automated content moderation and manual review processes to help prevent harmful or inappropriate content in the app. To maintain a safe space, we block offensive words, phrases, and slurs in user-generated content. This includes, but is not limited to, explicit language, racial slurs, and harmful terms. Our content moderation system scans and flags content such as messages, reviews, and other forms of text shared within the app. Content that contains offensive language is automatically blocked or flagged for further review.While our goal is to foster a positive community, please note that some content may be flagged, moderated, or removed based on our content policies. If your content is flagged or blocked for any reason, you will be notified, and appropriate actions may be taken. These actions may include sending you a warning, removing flagged content, suspending your account temporarily, or permanently banning your account if repeated violations occur.
1.2 Usage Data: We collect information about your interactions with and on the App, such as the pages or features you access, user-generated content, time spent on the App, and navigation paths.
Device Information: We collect information about the device you use to access the App, including the hardware model, operating system, IP address, and device identifiers.
1.3 Cookies and Tracking Technologies: We use cookies, beacons, tags, and similar technologies to collect and store information about your use of the App. These technologies help us analyze trends, administer the App, track user movements, and gather demographic information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide and Improve the Services:
Facilitating the connection between users and local mobile auto detailers.
Processing transactions and sending related information, such as booking confirmations and receipts.
Improving the functionality and user experience of the App such as troubleshooting, analyze usage patterns, and enhance features.
2.2 To Communicate with You:
Sending you updates, alerts, and notifications related to your account or services. Responding to your inquiries, feedback, and support requests.
2.3 For Marketing and Advertising:
Providing you with promotions, offers, and advertisements tailored to your interests. Analyzing the effectiveness of our marketing campaigns.
2.4 To Ensure Security and Compliance:
Protecting against fraud, unauthorized access, and illegal activities. Enforcing our terms of service and complying with legal obligations. To ensure the safety and security of all users and service providers, we may access, monitor, and review in-app chat communications between users and mobile detailers.
3. Sharing Your Information
We may share your information in the following circumstances:
3.1 With Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
3.2 With Auto Detailers:
We share relevant information, such as your name, location, and vehicle details, with local mobile auto detailers to facilitate your service requests.
3.3 For Legal Reasons:
We may disclose your information if required by law, in response to legal process, or to protect the rights, property, or safety of Detail Connect, our users, or others.
3.4 In Business Transfers:
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to protect your information. These measures include encryption, access controls, and secure data storage practices. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We may retain and use your personal information for as long as your account remains active, or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you decide to delete your account or stop using our services, we may still retain certain information for a period of time as required by law, or for legitimate business purposes (e.g., fraud prevention, legal compliance).
By continuing to use our services, you consent to the ongoing use and retention of your personal information for legitimate business purposes, even if you stop using the app. If you would like to delete your information or have any concerns, please contact us, and we will address your request in accordance with applicable laws.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
6.1 Access and Correction:
You can access and update your account information through the App at any time.
6.2 Data Portability:
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.3 Deletion:
You may request the deletion of your account and personal information, subject to certain legal obligations.
6.4 Opt-Out of Marketing Communications:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.
7. Children's Privacy
The Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. International Data Transfers
If you are accessing the App from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using the App, you consent to such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on the App or by other means as required by law. Your continued use of the App after any such changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Detail Connect LLC
Email: contact@detailconnect.app
Follow us on social media to get the latest updates, and tips!
.svg)
